Shipping Info
Free insured shipping over $500
Shipping is free on orders over $500, and every parcel is insured for its full value until someone signs for it.
When your piece leaves us
Making time and transit time are separate. The first depends on the piece, the second on where you are.
Made to order
10–15 days, including setting, polishing and final inspection.
Engraving or resizing
Engraving adds two to three business days. Resizing more than one size, or a bracelet or necklace, is a remake in 10–15 days.
In transit
Two to four business days within the US.
The unglamorous details
Signature on delivery. Every parcel needs a signature. Nothing is left on a doorstep, in a porch or with a neighbor, whatever the courier's app offers.
Discreet packaging. The outer box carries no jewelry branding. Inside, the piece travels in its own box with its certificate and care card.
Tracking. You receive a tracking link the moment the parcel is collected, and a name to contact if it stops moving.
Wrong address. If an address needs correcting, tell us before it ships and we will change it. Once a parcel is in transit, the courier's rules apply and delivery can be delayed by a day or two.
Thirty days, no reason required
Unworn pieces can be returned within thirty days of delivery. Resized or engraved pieces carry a 10% restocking fee, and bespoke commissions cannot be returned, because they cannot be offered to anyone else.
