Refund Policy
Thirty days to be sure
If a piece is not right, send it back within thirty days of delivery. Unworn pieces are refunded in full; resized or engraved pieces carry a 10% restocking fee. You do not have to tell us why.
Four steps, no argument
Tell us
Contact us within thirty days of delivery with your order number.
Pack it up
Original box, certificate and care card, with the piece unworn.
Send it back
We email you the return address and instructions. Send it insured and tracked.
Get refunded
Inspected within two business days, refunded to your original payment method.
What we can and cannot take back
Returnable
- Unworn pieces in their original condition
- Standard made-to-order pieces
- Items returned with their certificate and box
- Pieces resized by us, within the same thirty days (10% restocking fee)
- Engraved pieces, within the same thirty days (10% restocking fee)
Not returnable
- Bespoke commissions designed only for you
- Pieces damaged by wear, alteration or a third-party jeweler
- Returns started after the thirty-day window
Three things people ask next
Can I exchange instead of refund?
Yes. Tell us what you would rather have and we apply the full value of the returned piece to it. If the new piece costs less, the difference is refunded.
Something is wrong with the piece
Tell us as soon as you notice it. Within thirty days of delivery you can return it under this policy; after that, send us a photo and we will tell you what it needs. Unlimited resizing comes with our paid care plans, and the shipping is paid by you.
When does the money arrive?
We refund within two business days of the piece arriving back. Your bank then takes its own time, usually three to five business days.
